Refund policy

AccelPay Integration:

All Lana Tequila online transactions are securely processed by AccelPay. For specific payment questions, disputes, or transaction concerns, please refer to AccelPay’s Terms & Conditions [AccelPay Terms & Conditions].

 

Returns:

All sales of spirits (including Lana Tequila) are final due to regulatory compliance and the perishable nature of the product. We cannot accept returns, refunds, or exchanges on alcoholic beverages, except in instances of damage during shipping, incorrect shipment, or product defects.

 

Changing your order:

Unfortunately, orders cannot be edited after they are placed. If you need to cancel your
order, please email support@accelpay.io before the order ships.

 

Canceling your order:

Orders may be requested to be canceled until they are shipped. A request to cancel
does not guarantee cancellation. Please send requests to support@accelpay.io

 

Refunds:

We can process refunds on a case by case basis. Please send us a photo of the
damaged or incorrect shipment to support@accelpay.io

 

Damaged or Incorrect Orders:

If your order arrives damaged, our team will work to make it right! Send us an email
support@accelpay.io with a photo of the damaged order and we will coordinate a
reshipment within 3 business days.

 

Delivery Standards

Delivery attempts: Our delivery service will make up to three attempts to deliver the
package to the intended recipient at the provided address.

Undeliverable Package: If the package remains undeliverable after three delivery
attempts, it will be deemed “undeliverable” and returned to the retailer.

Recipient Responsibility: The recipient of the undeliverable package will be
responsible for paying the following fees:

  • If a refund is requested, the recipient would be charged an Undeliverable
    Package Fee, a flat fee of $25, which will be deducted from their refund.
  • Original shipping cost is non-refundable.
  • If a Reshipment is requested, a flat fee of $40 will be charged to cover both the
    reshipment and the undeliverable package fee.
  • Other fees may apply due to order contents.